|
Frequently Asked Questions
myKryptofon has Instant-On Encryption. The colleagues you are calling must have myKryptofon running on their smartphone or their PC. You can then initiate a key, choose in the main window the key and close the "lock" icon. Under contacts, double click your colleagues name and close the "lock" icon. myKryptofon will ring and connect you full encrypted.
No. A Plain Simple Telephone Network phone does not run myKryptofon.
You can make encrypted or unencrypted calls to another myKryptofon user. If you have forced encryption mode in the Options window, then myKryptofon will only send or receive encrypted voice along with chat communications.
Yes. You may be in a voice or conference call with one key, and may text chat with a different key.
Yes. If you wanted to call another myKryptofon user and not use the encryption, you can. Remember ALL calls from one myKryptofon user to another are completely FREE! If you choose to use myKryptofon to make a call to a cell phone, landline, 800 number, etc. - you will be charged 39 cents per minute.
In normal mode, a call to a single person uses about 30kbps. In Bandwidth Reduction Mode, myKryptofon utilizes less than 5kbps of traffic.
Bandwidth Reduction Mode was created for scenarios where a user has a small amount of network bandwidth, such as a satellite BGAN network. It searches for foreground/background audio in a voice conversation and does not send the background audio.
There is no limit imposed by myKryptofon. However, the person starting the conference call is the center point of the network traffic for the call. Therefore, that computer or smartphone should have a fair amount of network bandwidth.
Yes. On Windows, you may minimize the program as the program icon appears in the Windows tray. When you receive a call, the phone will ring and the Windows tray icon will flash.
On Windows Mobile, you may minimize the program. When you receive a call, the phone will alert you with the default alert tone and a window will appear indicating you have a call, asking you whether you wish to answer it.
When you purchase myKryptofon, you are provisioned with our Pay-As-You-Go service. Our service allows you to communicate with other myKryptofon users in complete security and allow for standard calls to land lines and cell phones. With the purchase of each myKryptofon product, you will receive a $10 credit on your service account for any landline or cell phone calls you make using myKryptofon. The service includes:
- Calling to another myKryptofon account - FREE!
- Encrypted calling to another myKryptofon account - FREE!
- Chat, encrypted or unsecured, to another myKryptofon account - FREE!
- Voice and Chat Conferencing - encrypted or unsecured - FREE!
- Unlimited file transfer - FREE!
- Calls to or from land lines or cell phones in the U.S. 48 States - $.039/minute
- Calls to Canada, Puerto Rico, Hawaii, Alaska - $.059/minute
- 800 calls - 48 States - $0.039/minute
- Voice Mail - $2/month
- Your own land line phone number associated with account - $10 setup fee & $3/month fee
- Your own 800 phone number associated with account - $25 setup fee & $3/month fee
Yes. For example, if you have your SIP account information, you could use myKryptofon with your Vonage account, or any other SIP provider supporting the RFCs (below). In this fashion, you could utilize your monthly PSTN account dialing through your current SIP provider without using the myKryptofon services. A good list of service providers may be found at http://www.sipcenter.com/sip.nsf/html/Service+Providers.
The SIP server is required to support with the following SIP RFCs:
- RFC 2617: HTTP Authentication: Basic and Digest Access Authentication
- RFC 2833: RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals
- RFC 2976: The SIP INFO Method
- RFC 3420 - Internet Media Type message/sipfrag
- RFC 3428 - Session Initiation Protocol (SIP) Extension for Instant Messaging
- RFC 3262: Reliability of Provisional Responses in Session Initiation Protocol (SIP)
- RFC 3263: Locating SIP Server
- RFC 3264: An Offer/Answer Model with Session Description Protocol (SDP)
- RFC 3265: Session Initiation Protocol (SIP)-Specific Event Notification
- RFC 3311: The Session Initiation Protocol (SIP) UPDATE Method
- RFC 3489: STUN - Simple Traversal of User Datagram Protocol (UDP) Through Network Address Translators (NATs)
- RFC 3515: The Session Initiation Protocol (SIP) Refer Method
- RFC 3581: An Extension to the Session Initiation Protocol (SIP) for Symmetric Response Routing
- RFC 3605: Real Time Control Protocol (RTCP) attribute in Session Description Protocol (SDP)
- RFC 3608: Session Initiation Protocol (SIP) Extension Header Field for Service Route Discovery During Registration
- RFC 3856: A Presence Event Package for the Session Initiation Protocol (SIP)
- RFC 3863: Presence Information Data Format (PIDF)
- RFC 3891: The Session Initiation Protocol (SIP) "Replaces" Header
- RFC 3892 - The Session Initiation Protocol (SIP) Referred-By Mechanism
- RFC 3903: Session Initiation Protocol (SIP) Extension for Event State Publication
- RFC 3966: The tel URI for Telephone Numbers
- RFC 3994: Indication of Message Composition for Instant Messaging
- RFC 4169: Hypertext Transfer Protocol (HTTP) Digest Authentication Using Authentication and Key Agreement (AKA) Version-2
- RFC 4317: Session Description Protocol (SDP) Offer/Answer Examples
- RFC 4320: Actions Addressing Identified Issues with the Session Initiation Protocol's (SIP) Non-INVITE Transaction
- RFC 4321: Problems Identified Associated with the Session Initiation Protocol's (SIP) Non-INVITE Transaction
- RFC 4480: Rich Presence Extensions to the Presence Information Data Format (PIDF)
- RFC 4488: Suppression of Session Initiation Protocol (SIP) REFER Method Implicit Subscription
- RFC 4566: Session Description Protocol
- RFC 5057: Multiple Dialog Usages in the Session Initiation Protocol
No. All audio calls, text chats, conference calls, group chats and file transfers are free.
The myKryptofon product license is perpetual. Once you purchase the program, it's yours. Unlike other programs that require a yearly membership renewal, ours doesn't.
Maintenance is free for the first year, and is part of a bundled price.
No. The 3.9 cents pertains to call in the U.S. on the PSTN (Plain Simple Telephone Network) network. Calls to another myKryptofon user account or to another SIP user account are free.
No. Calls to another myKryptofon user account or SIP user account are free.
If your calls to or from them are at their SIP account, e.g.
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
, then no. Calls to another SIP user account are FREE. Calls to or from a PSTN number, even if they use a VoIP service provider are charged to your account at 39 cents per minute.
Yes. The license you purchase is good for one smartphone.
Some global carriers block SIP/RTP messages. MyKryptofon text chat and transfer features utilize other mechanisms which the carrier is this scenario not blocking.
No. myKryptofon will utilize the IP network chosen in the Windows Mobile Settings window. If you are connected on a WiFi network, myKryptofon will use it. If you connected on a 3G data network, myKryptofon will use it.
Yes. Users must have myKryptofon on their PC or their smartphone.
WiFi offers higher network throughput and is preferred. 3G networks with 4-5 bars of connectivity also work well. With 2 bars and below on a 3G network, you have connectivity, however the voice clarity begins to suffer, just as it does on your normal cellular phone.
myKryptofon currently runs on Windows Mobile 5 and Windows Mobile 6 smartphones. Other smartphone platforms are planned for 2009 deployment.
Yes Smartphones using a stylus or navigation button to navigate Windows Mobile offer a better quality user experience than smartphones using a thumbwheel for Windows Mobile navigation.
Yes. Any carrier which blocks SIP messages however, will not allow you to then make a call.
The voicemail provided to you by the carrier works with their cell phone program. The only minutes that will be charged from your carrier will be data minutes, not voice. We suggest you have an unlimited data plan on your account.
myKryptofon uses standard SIP server voicemail. It is not encrypted.
Currently, myKryptofon runs on a Windows operating system. There are no known bugs in running within virtual machines running Windows 2000, XP or Vista.
|
